Refunds & Cancellation
This policy explains how Confluo subscriptions renew, how to cancel, and when a refund is available. It forms part of our Terms & Conditions. We have tried to keep it short and plain — if anything is unclear, email us and we will explain.
01 Free and paid plans
Confluo offers a free plan and a paid Pro plan. The free plan is genuinely free — it does not expire, requires no card, and you will never be charged for it.
The Pro plan is a paid subscription that raises your project limit and unlocks additional capacity. Current pricing and plan limits are always shown on our pricing page, which reflects the live offering.
02 Billing & automatic renewal
Paid subscriptions are billed in advance for the period you select at checkout.
- Automatic renewal. Subscriptions renew automatically at the end of each billing period, at the then-current price, using your saved payment method — unless you cancel first.
- Taxes. Applicable taxes (such as GST or VAT) are calculated and shown at checkout and added to the displayed price.
- Currency. Pricing may be presented in your local currency. The amount charged is the total shown on the checkout page at the time of purchase.
You can cancel at any time before your renewal date and you will not be billed for the next period. Cancelling never removes access you have already paid for.
03 How to cancel
You can cancel your subscription yourself, at any time, without contacting us:
- Sign in to Confluo
- Go to Settings → Billing
- Select Manage subscription
- Choose to cancel in the billing portal that opens
Cancellation takes effect at the end of your current paid period. You keep full Pro access until then, and you will not be charged again. If you cannot access your account for any reason, email support@confluo.in and we will cancel it for you.
04 Refunds
We want you to be satisfied with Confluo, and we would rather refund you than have you feel stuck.
- 14-day goodwill window. If you are unhappy with a new Pro subscription, contact us within 14 days of that payment and we will refund it in full.
- Accidental renewals. If a renewal charge caught you by surprise and you have not meaningfully used the Service in that new period, contact us within 14 days of the charge and we will refund it.
- Service failure. If Confluo is substantially unavailable or broken for an extended period during your paid term, contact us and we will refund or credit you fairly.
- Duplicate charges. Always refunded in full, without a time limit.
Outside these situations, payments for periods already served are generally non-refundable, and we do not pro-rate partial periods. This does not affect any refund or cancellation rights you have under the consumer law of your country, which always take precedence over this policy.
05 Requesting a refund
Email support@confluo.in from the email address on your Confluo account and tell us:
- The date and amount of the charge
- Briefly, what went wrong or why you are asking
We aim to reply within 2 business days. Approved refunds are issued to the original payment method. Once processed, the money typically takes 5–10 business days to appear, depending on your bank or card issuer.
If something has gone wrong, email us before raising a dispute with your bank. We can almost always resolve it faster and more simply than a chargeback process can.
06 Failed payments
If a renewal payment fails — an expired card, insufficient funds, a bank block — our payment provider will retry it and may email you to update your payment method.
If payment cannot be collected, your subscription ends and your account returns to the free plan. Your projects and memories are not deleted; you simply return to free-plan limits until you subscribe again.
07 Payment processing
Payments for Confluo are processed by Kelviq, which acts as the merchant of record for the transaction. Kelviq handles payment collection, tax calculation and remittance, and invoicing.
- Charges may appear on your card or bank statement as KELVIQ rather than Confluo.
- Your full card details are handled by the payment provider and its processor. Confluo never receives or stores your card number.
- Invoices and receipts are issued for each payment and sent to your billing email.
08 Price changes
We may change plan pricing or what a plan includes. If a change affects an existing subscription, it applies from your next billing period, and we will give you reasonable notice by email beforehand so you can cancel if you prefer. We will never increase the price of a period you have already paid for.
09 Your data after cancelling
Cancelling a subscription does not delete anything. Your account, projects, and memories remain, subject to free-plan limits. If you are over the free limit, existing projects stay accessible — you simply cannot create new ones until you are back within the limit or subscribe again.
If you want your data deleted entirely, see the Privacy Policy or email us and we will handle it.
10 Contact us
Questions about billing, cancellation, or a refund? Email support@confluo.in. A real person reads every message.
Confluo · Refunds & Cancellation Policy · Last updated July 24, 2026